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Help desk

SUPPORT

Documentation, product help, and billing questions for Los Palmos Software apps and services.

Email

General inquiries and partnership questions go to the main inbox. For app-specific troubleshooting, include the product name and your device or OS version in the subject line.

Email support General inquiry

Product help

When you write in, it helps to include:

  • App name (e.g. SpaceBase, PDBeditor, MultiChess, RadioSampler)
  • Platform and OS version (e.g. iOS 18)
  • Steps to reproduce the issue
  • Screenshots or screen recordings if relevant

Response times

We read every message. Typical first replies arrive within a few business days; urgent production issues are prioritized when described clearly in the subject line.